Support Center
We're here to help you get the most out of Task Genie. Choose the option that works best for you.
Email Support
Get help via email. We respond within 2 hours during business hours.
support@task-genie.ai →Live Chat
Chat with our support team in real-time. Available 9am-6pm EST.
Coming Soon
Documentation
Browse our comprehensive guides, tutorials, and API documentation.
Coming Soon
Frequently Asked Questions
How do I reset my password?▼
Click the "Forgot Password" link on the sign-in page. Enter your email address and we'll send you a secure link to reset your password. The link expires after 24 hours for security.
How do I add team members to my workspace?▼
Open your workspace and navigate to the Team directory. Use the invite option to add members by email and assign their role (Admin, Member, or Viewer). They'll receive an invitation email to join your workspace.
Can I export my data?▼
Yes! Go to Settings → Data Export. You can export your entire workspace as JSON or CSV files. This includes all customers, projects, tasks, messages, and documents. Exports are generated asynchronously and you'll receive an email when ready.
How do I integrate with other tools?▼
Go to Settings → Integrations. We support Slack, Google Calendar, GitHub, Stripe, and more. Click "Connect" next to any integration and follow the OAuth authorization flow. You can disconnect integrations at any time.
What payment methods do you accept?▼
We accept all major credit cards (Visa, Mastercard, American Express, Discover) via Stripe. Enterprise customers can also pay via ACH transfer or wire. Contact sales@task-genie.ai for enterprise billing options.
How secure is my data?▼
We take security seriously. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We're SOC 2 Type II certified, GDPR compliant, and perform regular security audits and penetration testing. See our Privacy Policy for more details.
Can I upgrade or downgrade my plan?▼
Yes! Plan management is coming soon. Contact support for upgrade or downgrade requests and we'll handle it for you.
Do you offer custom onboarding or training?▼
Yes! All paid plans include personalized onboarding. We'll schedule a 1-on-1 session to help you set up your workspace, import data, and train your team. Enterprise customers receive dedicated onboarding support and custom training sessions.
Need More Help?
Our support team is here to help Monday through Friday, 9am-6pm EST. For urgent issues outside business hours, please email us with "URGENT" in the subject line.